Here’s my

Case Studies

Real projects, real challenges — and how I worked through them. These case studies highlight how I navigated constraints, collaborated across teams, and delivered outcomes that made a difference.


O→1 Digital registers design

Translated complex legislative requirements across two registers, into simple, GDS forms, that reduced errors and made internal sign-off smooth.


Customer account portal redesign

Uncovered why online services were underused and designed a clearer, more intuitive interface using the existing design system. Led discovery to developer hand-off, with a lot of stakeholder management.


O→1 CRM design

Replaced a messy spreadsheet system with a custom CRM to onboard & manage research participants — from first discovery to final handoff.

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