Here’s my
Case Studies
Real projects, real challenges — and how I worked through them. These case studies highlight how I navigated constraints, collaborated across teams, and delivered outcomes that made a difference.
O→1 Digital registers design
Translated complex legislative requirements across two registers, into simple, GDS forms, that reduced errors and made internal sign-off smooth.
Customer account portal redesign
Uncovered why online services were underused and designed a clearer, more intuitive interface using the existing design system. Led discovery to developer hand-off, with a lot of stakeholder management.
O→1 CRM design
Replaced a messy spreadsheet system with a custom CRM to onboard & manage research participants — from first discovery to final handoff.
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